21 / DIGITAL MUSEUM · CRISTIAN ÁLVAREZ
Connecting places, information and people.
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THE FIELD OF WORK
Housing platforms organise changing information: properties, locations, attributes, documents and enquiries. We design journeys for understanding options and reaching the right contact.
Explore what we can buildHousing platforms organise changing information: properties, locations, attributes, documents and enquiries. We design journeys for understanding options and reaching the right contact. Work starts with audiences, sources, content and decisions. A prototype evaluates navigation, search, forms and module relationships before extending the platform.
Public experiences and administrative tools are designed together. Projects can include access roles, multilingual editing, analytics and external services. Decisions, integrations and responsibilities are documented to support following stages.
Define the journey and its users. Organise information and responsibilities. Build an initial system that allows decisions to be reviewed with real content. Test the main tasks and document learning before expanding scope.
Explore the working processCAPABILITIES
Housing catalogues and records: journey design, information organisation and development of functions defined for the project.
Maps and territorial search: journey design, information organisation and development of functions defined for the project.
Enquiries and service coordination: journey design, information organisation and development of functions defined for the project.
Mobile experiences and CRM: journey design, information organisation and development of functions defined for the project.
A COLLABORATION WITH DIRECTION
Your context is the starting point. We define a concrete scope, develop the experience and document decisions so the system can keep growing.
Goals, people, information sources, constraints and priorities. A shared map before moving into production.
Architecture, journeys, content and a prototype to evaluate decisions with the people using the solution.
Development, integration, review, documentation and handover. Maintenance and following stages are defined according to scope.