Practice and context
Research begins with a source inventory and an operational team’s questions. Mapping, historical series and dashboards can provide a shared reading of context. Scope is agreed with industry specialists, and exploration is not presented as an already deployed system.
From journey to platform
This practice connects research, design and development. Work starts by identifying the people using a system, the tasks they need to complete and the information that should accompany them. Content is then organised, interactions are built and journeys are checked for clarity, accessibility and continuity.
How it becomes work
Define the journey and its users. Organise information and responsibilities. Build an initial system that allows decisions to be reviewed with real content. Test the main tasks and document learning before expanding scope.
Explore the working process↗